Implementation Specialist in Noida at CareerBuilder

Job Description

Office Locations: Bangalore, India and Noida, India 

Major Responsibilities / Activities

• Function as a subject matter expert in our system’s functionality and how customers use our Talent Acquisition products.
• Create and implement standard talent acquisition CareerBuilder products such as (company profile, job branding, job postings, template career sites)
• Ability to create Boolean strings, source qualified candidates, send email campaigns, pull customer reporting and analyze metrics
• Ongoing communication with client throughout implementation process ensuring customer requirements are met
• Answer technical/process related queries from other internal teams
• Maintain Departmental Standards for Quality and Satisfaction Metrics 
• Share ideas with team collaboratively. Ensure team’s focus remains on customer. Take ownership of and pulls through on overall implementation for accounts.

Job Requirements:

Skills/Requirements

• Bachelor’s Degree (Preferred) or equivalent experience 
• 2 - 4 years of experience in software application support or service organization 
• Working knowledge of SalesForce.com or similar CRM system preferred 
• Basic level of HTML and CSS; Basic level of Photoshop (cropping, fixing, editing images)

• Required to work during APAC/EMEA/US Business shift hours
• Experience working in a media-focused business a plus

Additional Knowledge, Skills and Abilities

• Team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience
• Quick learner, self-motivated, autonomous, proactive, intellectually curious and strong attention to detail
• Above Average Organizational and Time-Management skills
• Ability to receive and leverage feedback with the ability to adapt to frequent change
• Ability to communicate with empathy and appropriate sense of urgency
• Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
• Strong analytical and troubleshooting skills
• Above Average Business Acumen and level of Technical Expertise 
• Ability to communicate with empathy and appropriate sense of urgency

Benefits and Perks

Connecting people with meaningful work is one of the most important things anyone can do – which means we need to support the employees who make that possible. CareerBuilder’s team enjoys a host of perks and benefits, including: 

• Group Health Insurance – Acko General
• Group Personal Accidental Insurance – Acko General
• Group Term Life Insurance – Tata Aia Life Insurance
• Retirement Plan – Provident Fund
• Retirement Plan – Group Gratuity Plan (Ggp)
• Time off
  • Holidays
  • Casual Leaves
  • Sick Leaves
  • Maternity Leave
  • Paternity Leave
  • Compassionate Leave
• Employee Referral Program
• Remote Flexibility
• Rewards & Recognition Program
• Virtual Employee Events

TSR ID: 002753