Implementation Specialist II in Noida at CareerBuilder

Job Description

Office Locations: Bangalore, India and Noida, India 

Title:                                            Implementation Specialist II

Reports To:                               Implementation Manager

No. of positions:                   12 (Mapping: 6 and TN Fulfillment: 6)

Updated:                                    November 2021

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We are seeking Implementation Specialist(s) to join our Implementation team. The primary role of an Implementation Specialist is to build and configure CareerBuilder products in a timely manner while ensuring a positive client experience through high quality service and communication. Core responsibilities include: implementing advanced, complex technical talent acquisition CareerBuilder products, overseeing overall implementation upon contract activation and confirming products are ready for customer consumption.

Major Responsibilities / Activities

• Function as a subject matter expert in our system’s functionality and how customers use our Talent Acquisition products.
• Create and implement advanced talent acquisition CareerBuilder products such as (custom career sites, scraping customer sites to acquire jobs, create microsites, design internal onesheet and/or videos, implement pixel tracking)
• Ongoing communication with client throughout implementation process ensuring customer requirements are met
• Troubleshoot technical/process related queries from other internal teams
• Maintain Departmental Standards for Quality and Satisfaction Metrics 
• Share ideas with team collaboratively. Ensure team’s focus remains on customer. Take ownership of and pulls through on overall implementation for accounts.

Job Requirements:

Skills/Requirements

• Bachelor’s Degree (Preferred) or equivalent experience 
• 2 - 4 years of experience in software application support or service organization 
• Working knowledge of SalesForce.com or similar CRM system preferred 
• Knowledge of HTML and XSLT  and web scraping technique; Data aggregation services background is ideal as there will be a need to aggregate data from job posting sites

• Intermediate-Advanced level of HTML, CSS, booststrap (can create 5 pages of a website from a PSD in 3 or less days using a master template);
• Basic knowledge of JavaScript; basics of NodeJS and PHP
• Intermediate level Photoshop (export, import images, verifying pixels metrics to use in a build, can navigate between several layers, knows where to find text)
• Required to work during APAC/EMEA/US Business shift hours

Additional Knowledge, Skills and Abilities

• Team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience
• Quick learner, self-motivated, autonomous, proactive, intellectually curious and strong attention to detail
• Above Average Organizational and Time-Management skills
• Ability to receive and leverage feedback with the ability to adapt to frequent change
• Ability to communicate with empathy and appropriate sense of urgency
• Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
• Strong analytical and troubleshooting skills
• Above Average Business Acumen and level of Technical Expertise 
• Ability to communicate with empathy and appropriate sense of urgency

Benefits and Perks

Connecting people with meaningful work is one of the most important things anyone can do – which means we need to support the employees who make that possible. CareerBuilder’s team enjoys a host of perks and benefits, including: 

• Group Health Insurance – Acko General
• Group Personal Accidental Insurance – Acko General
• Group Term Life Insurance – Tata Aia Life Insurance
• Retirement Plan – Provident Fund
• Retirement Plan – Group Gratuity Plan (Ggp)
• Time off
  • Holidays
  • Casual Leaves
  • Sick Leaves
  • Maternity Leave
  • Paternity Leave
  • Compassionate Leave
• Employee Referral Program
• Remote Flexibility
• Rewards & Recognition Program
• Virtual Employee Events

TSR ID: 002750